COD ORDER POLICY

Town Readers Books INDIA IS AN INDEPENDENT ONLINE Town Readers WITH SERVICE ACROSS INDIA. WE PROVIDE BESTSELLING BOOKS AT 50-70% OFF.

CASH ON DELIVERY IS AVAILABLE

Our minimum shipping day is 2(Days)
and maximum shiping day is 7(Days)

DELIVERY TIME: 2-10 DAYS DEPENDING ON THE CUSTOMER’S LOCATION

PROCESSING TIME: 1-2 WORKING DAYS [THE ESTD DELIVERY DATE SHOWN IN THE PINCODE CHECKER DOESNT INCLUDE THE PROCESSING TIME]

COURIER PICK UP WILL NOT BE DONE ON SUNDAYS AND NATIONAL HOLIDAYS

THE PROCESSING TIME MAY EXTEND BEYOND THE TIME FRAME MENTIONED ABOVE AT TIMES, DUE TO UNANTICIPATED REASONS SUCH AS:

COURIER PICK UP GETTING DELAYED DUE TO HEAVY RAIN/CLIMATIC CONDITIONS

TECHNICAL ISSUES FROM THE SIDE OF COURIER

PACKAGES GETTING UNSCANNED DUE TO PIN CODE UNSERVICEABILITY

DELAYED STOCK ARRIVAL

WE REQUEST OUR CUSTOMERS TO PLACE THEIR ORDERS WELL BEFORE TIME, TO RECEIVE ORDERS ON TIME.

SHIPPING PARTNERS: DELHIVERY, BLUEDART, XPRESSBEEs

REAL TIME TRACKING AVAILABLE. THE TRACKING LINKS WILL BE AUTOMATICALLY MAILED TO THE CUSTOMER’S INBOX.

RETURN/REPLACEMENT/REFUND/CANCELLATION AVAILABLE AS PER OUR POLICY.

THE RETURN/REPLACEMENT SHIPPING WILL BE DONE FROM OUR SIDE AND THE CUSTOMER DOESNT HAVE TO BOTHER ABOUT ANYTHING.

PLEASE VISIT OUR RETURNS AND REFUNDS PAGE FOR MORE DETAILS REGARDING COMPENSATIONS FOR DAMAGED BOOKS DELIVERED IN ANY CASE.

DELIVERY TIME TO DIFFERENT REGIONS:

DELHI NCR: 1-2 DAYS

OTHER NORTHERN STATES: 2-4 DAYS

CENTRAL INDIA: 4-6 DAYS

SOUTH INDIA: 5-7 DAYS

JAMMU AND KASHMIR. LADAKH: 6-8 DAYS

NOTHEAST STATES: 6-8 DAYS

IMPORTANT:

We reserve the right to refuse service to anyone for any reason at any time.

For COD orders, customers who do not add complete address details and an alternative contact number while checkout are not eligible for getting their order confirmed.

At times, the customer may face delays in order delivery. We assure that this delay will be from the side of courier companies and we only have limited control over the courier processes. We will try our best to escalate the delivery process through shiprocket dashboard, but still we expect our customers to be patient if this happens. Order cancellation and refunds are only available if the courier initiates RETURN TO ORIGIN [RTO] in cases of delays.

FOR ANY QUERIES:

Email: townreadersbookstore@gmail.com

Instagram: @townreaders